IT Managed Solutions Provider • Digital Transformation Leadership

Bridging the gap between people and technology

25 year IT veteran with the unique ability of technical expertise and customer service. Harbors relationships while optimizing enterprise systems. Transformative in the digital landscape. Securing data against threats and social engineering.

  • Streamlined Execution Systems for EV and Solar Manufacturing organizations.
  • Performed thousands of system upgrades.
  • Trained hundreds of technical talent.
Contact Nigel
60%
Average Cost Savings
  • 60% Average Cost Savings during initial partnerships.
  • Consistently performed within the top 10% of a fortune 500 retail company.
  • Administered 3 annual Telethon events - workstations, phones and custom CRM for Live Public Television Broadcast.
  • 99.99% Uptime – Ensured high availability and reliability of enterprise IT systems.
  • 10,000+ Devices Managed Managed – Overseeing complex IT environments with efficiency.

Industries

  • Retail
  • Manufacturing
  • BioTech
  • Insurance
  • Finance
  • Solar
  • Electric Vehicle Production

About Nigel

  • Proven track record of maintaining System uptime.
  • IT Managed Solutions Provider for multiple industries based in the Silicon Valley Nationwide Support service delivery.
  • Obtained IT Industry Certifications from CompTIA and Microsoft.

Core Skills

  • IT Strategy Development & Execution
  • IT Governance & Risk Management
  • Enterprise IT Infrastructure Management
  • Digital Transformation Leadership
  • Budget Management
  • Business & IT Alignment
  • Team Leadership & Development
  • Enterprise Cybersecurity & Compliance
  • Vendor Management
  • IT Integration
  • IT Service Management (ITSM)
background background

Host public webinars for IT Cybersecurity Awareness Month

See Project

Contributes to multiple online technical forums

(Microsoft Technet, Reddit, Spiceworks, etc)

See Project

Case Studies

Challenge

National Retailer utilized mobie RF devices across their Distribution Centers and Electronic Fulfillment Centers. These devices were essential for inventory management and logistics operations but lacked a proper authentication system, leading to widespread usage issues.

Actions

  • To address this issue, I developed and deployed a custom authentication script in C++ that:
  • Tracked user logins, ensuring every device usage was attributed to an employee.
  • Enforced accountability, reducing unauthorized use and mishandling.
  • Tracked user logins, ensuring every device usage was attributed to an employee.
  • Seamlessly integrated with existing systems, enabling real-time monitoring across all locations.Deployed to over 100,000 mobile devices.

Results

📉 Significantly reduced annual device losses, cutting operational costs and improving overall asset management.
🔒 Enhanced accountability, ensuring employees took greater responsibility for device usage and reducing incidents of negligence.
⚡ Streamlined operations, minimizing downtime caused by missing or damaged devices, leading to increased efficiency in distribution and fulfillment centers.
💰 Saved an estimated $1.75 million annually, directly impacting the bottom line.

The success of this initiative gained recognition from  executives, who were impressed by how the solution improved accountability, reduced costs, and optimized IT asset management. This implementation not only solved a critical operational challenge but also demonstrated the value of innovative, security-driven IT solutions in driving business efficiency.

Challenge

A Global Sustainable Energy Company had outgrown its existing ERP system, leading to inefficiencies in operations, financial management, and scalability. Traditional ERP implementation timelines with most vendors required at least one year, delaying critical business processes and increasing costs. The company needed a modern, scalable, and cost-effective solution to support its continued growth.

Actions

To overcome these challenges, I led the implementation of Microsoft Dynamics 365 Business Central, a cloud-based ERP solution designed for scalability and efficiency. My approach included:
  • Overseeing end-to-end deployment, ensuring seamless integration with existing business processes.
  • Managing vendor collaboration, ensuring alignment with internal IT and business goals.
  • Providing administration, support, and training for stakeholders, internal IT staff, and cross-functional teams.
  • Driving a structured implementation strategy, accelerating deployment without compromising quality.

Results

🚀 Successfully deployed Microsoft Dynamics 365 Business Central in just 6 months, cutting the standard implementation time in half.

💰 Achieved deployment within 80% of the allocated budget, optimizing cost efficiency.

📊 Enhanced operational efficiency, enabling faster financial reporting, inventory tracking, and decision-making.

🔄 Improved cross-department collaboration, with better system adoption and user engagement through structured training and support.

🏆 Earned executive recognition, as leadership was highly impressed with the accelerated timeline, cost savings, and seamless ERP transition.

This transformation provided the company with a future-ready ERP system, enabling sustained growth, operational efficiency, and enhanced financial management—all while staying ahead of industry challenges.

Challenge

A rapidly growing IT Service Provider faced rising operational costs due to high U.S. employment expenses. Maintaining a Network Operations Center (NOC) and Security Operations Center (SOC) within the U.S. was becoming increasingly unsustainable, leading to budget constraints and resource limitations.

Actions

    Identified and partnered with a trusted local business in Tijuana, Mexico to establish a cost-effective Network Operations Center (NOC) and Security Operations Center (SOC). This strategic initiative optimized operational expenses while maintaining high-quality service delivery by leveraging competitive wage structures and skilled regional talent.

Results

✅ Reduced employee overhead costs by 75% while maintaining high service quality.

✅ Enhanced monitoring and incident response capabilities, ensuring improved network security and operational efficiency.

✅ Increased scalability and flexibility, allowing for rapid adaptation to evolving business needs without compromising performance.

Challenge

IT Managed Service Provider (MSP) customers required a secure, reliable, and cost-effective solution for hosting Finance Applications and ERP systems. Existing infrastructure solutions were either too expensive or lacked the necessary security and uptime guarantees, creating operational and compliance risks.

Actions

  • Deployed a Data Center in a Co-Location Facility that met regulatory compliance standards and ensured redundancy.
  • Developed and implemented preventative maintenance programs to reduce tenant complaints and downtime.
  • This solution provided Private Cloud services to multiple clients, offering a secure, scalable, and highly available infrastructure for hosting Finance Applications and ERP systems while optimizing operational costs.

Actions

✅Delivered an average of 80% cost savings for clients compared to major cloud hosting providers, while ensuring regulatory compliance, enhanced security, and high availability for Finance and ERP applications.

✅Additionally, maintained high Customer Satisfaction (CSAT) levels by providing reliable performance, seamless support, and a superior user experience.

Nigel's Technical ability has helped my business prosper! - Irma Ochoa

"Nigel has been responsible for overseeing all aspects of our IT infrastructure, from systems administration, cybersecurity and CRM maintenance at SPI and there affiliates. His ability to communicate effectively with both technical and non-technical employees. He encourages open communication, problem-solving, and continuous learning."

Cody Allen Blevins Sr

"Nigel is attentive to details and brings a creative approach to problem solving. A critical thinker often called upon by me and his other peers for help, Nigel is seen as a resourceful technician with an aptitude for learning a broad range of new technologies and applying that knowledge in practical ways. "

Matt Lucas

"Nigel provided excellent service when repairing my laptop, quickly diagnosing and resolving the issue with precision. Beyond the repair, his expertise in IT consulting was invaluable—offering insights on my technology needs and long-term business solutions. His professionalism and attention to detail made the entire process seamless and efficient."

Valerie Robinson

Contact

(650)996-9029

info@nigelperez.com

/nigel-perez-60936310

Let's grab a coffee and chat.